Why do businesses make customers repeat ourselves so much?
Like when you call a credit card or utility company and you're asked to key in your account number, only to have the customer service rep ask you to repeat it again when they come on the line.
Earlier today, I went to cash a check at the bank. To save time and keep the teller from asking me if I have an account with them, I handed my ID and debit card along with the endorsed check to the teller.
He still asked me, "Do you have an account with us?" And he was holding the friggin' debit card with my account information!
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